Customer Service

Shipping & Delivery
We ship worldwide for free through SpeedEx Courier and Emirates Post using EMS Service with provided tracking number for easy reference and updates. We are shipping within 48 hours after receiving your payments (excluding weekends and public holidays) whereas the transit time is as follows: UAE within 2 days, Gulf countries & Middle East 4-5 days EMS, rest of the world  4-7 days.
Privacy & Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
  • * All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.  
  • * The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. 
  • * Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. 
  • * www.theclosetonlineshop.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

-          Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Returns Policy
 if you are not satisfied with your purchase, you may return it for a refund within 2 days of the date received in the same condition & not used (For outside UAE shipment). However, for UAE shipments once you received the item and you are not satisfied with item, just give it back to courier at the same time before paying .  In order to avoid unnecessary returns, please read the description and view the photos carefully and do not hesitate to ask more questions and request more photos. All our boutique sales are final with no return due to the natural of the consigned item.  Refunds will be done only through the Original Mode of Payment.
Ordering
              If you are interested to order an item from The Closet, you can place an order online with simple check out steps or visit one of our retail shops in Jumeirah, Dubai.
Payment
For UAE orders you can pay cash on delivery or using your credit card online, while for international orders you can check out using your credit card online.